How Patients Contact Healthcare Providers Via E-Mail, Social Media

Interesting research from Johns Hopkins on patient contact with physicians via e-mail and Facebook.

“For the study, the researchers used an online survey delivered to a random sample of 2,252 CVS retail pharmacy customers between May and June 2013. Patients were asked about their interest in using these online communication tools – as well as their physician’s website – to fill their prescriptions, track their health progress and access their own health information. Researchers found that 37 percent of patients had used personal email to contact their doctors or hospital within the past six months and 18 percent reported using Facebook for the same purpose. The findings related to Facebook are particularly interesting, Lee and her co-authors note, because ‘most institutions actively discourage social media contact with individual patients.'”

%d bloggers like this: