Crisis Text Line Releases Trends, Increases Data Access

Crisis Text Line is releasing its human interactions as a data set (an anonymous data set, of course). “Currently, our Level 1 data can be found on Crisis Trends, which provides aggregate, real-time crisis data to the public. You can find data on the top 20 issues experienced by people who contact Crisis Text Line and segment it by hour of day, day of week, month over month, or by state. We also show frequency word clouds of the top 50 words used by texters for each issue. For example, for family issues, ‘mom’ is mentioned much more frequently than ‘dad.'”

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