Chatbots: Your Ultimate Prototyping Tool

Interesting article: Chatbots: Your Ultimate Prototyping Tool “SMS is going through a renaissance, and designers are looking at this medium and interaction model to create new services and experiences. The immediacy and accessibility of SMS make it an ideal channel for building services in a world where systems continue to converge and apps are no longer the medium for digital experiences. As technology becomes more complex, users will need even more simplicity to engage with digital experiences.”

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