BuzzFeed: Twitter Is Testing A Bot That Listens To Your Suggestions And Complaints

BuzzFeed: Twitter Is Testing A Bot That Listens To Your Suggestions And Complaints. Note the headline doesn’t note any action being taken. “Twitter has been promoting its potential as a customer service platform for brands for some time now. And today, it’s stepping up its efforts for its own users — with a bot. The company’s @support account will now handle basic user inquires via a direct message bot, one that seems like it’ll be used most often to tackle the abuse and harassment issues which have plagued the company through its existence.”