The Bridge: How Social Media Became the New 911 Call

The Bridge: How Social Media Became the New 911 Call. “By the time New York City’s aging 911 system marks its 50th anniversary next year, it will be largely surpassed by the new way citizens interact with authorities in case of emergency: through social media. When fires break out, flash floods strike, or cranes collapse, the city gets its richest and often fastest flow of information from New Yorkers via their mobile phones.”

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