Federal Times: More people are using federal websites; and more hate them

Federal Times: More people are using federal websites; and more hate them. “More Americans than ever are interacting with the government online. Yet experiences with the federal websites are getting worse, according to a study by the Forrester consultancy. Fully 44 percent of customers used a federal website in 2016. ‘That’s 14 percentage points more than in-person interactions, which garner the second-highest number of visitors among all channels, and 26 percentage points more than email, the second-most-popular digital channel,’ Forrester noted.”

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