Quartz: These simple design tricks can help diminish hate speech online. “The age-old problem of balancing free expression with harmful, and false, content seems like an impossible problem. But online, at least, there’s a lot that sites can do to fix it, says Susan Benesch, a faculty associate of Harvard University’s Berkman Klein Center for Internet and Society who studies dangerous speech on and offline. Indeed, our decades of experience in web design have already taught many sites how to discourage incivility and promote reasoned debate.” A number of different case studies. Useful article.