State of Chatbots in 2018: Rapidly Moving into the Mainstream (eWeek)

eWeek: State of Chatbots in 2018: Rapidly Moving into the Mainstream. “By 2020, Gartner estimates that chatbots will be handling 85 percent of customer-service interactions; they are already handling about 30 percent of transactions now. When it comes to hard numbers, Juniper Research projects that by 2022, chatbots will be contributing to more $8 billion in annual cost savings for enterprises. How chatbots actually will be impacting the human workforce in the future is anybody’s guess. Maybe we someday will see chatbots hiring humans to do grunt work for them.”