BuzzFeed News: Grubhub Collected Record Fees From Restaurants Struggling To Stay Alive During The Pandemic

BuzzFeed News: Grubhub Collected Record Fees From Restaurants Struggling To Stay Alive During The Pandemic. “Restaurant owners have long complained that fees charged by ordering platforms like Grubhub, often ranging from 15% to 30%, make orders less profitable, and sometimes unprofitable — but businesses have no choice but to use them if they want to retain customers. They also discovered Grubhub was secretly buying up thousands of restaurant domain names and using them to build shadow websites that competed with pages operated by restaurants. Now, with dining rooms closed and lockdowns still in effect, takeout orders facilitated by platforms like Gruhub have become a crucial source of business.”