Washington Post: As the backlogged IRS struggles to open mail and answer the phone, taxpayers face long delays

Washington Post: As the backlogged IRS struggles to open mail and answer the phone, taxpayers face long delays. “The Internal Revenue Service had barely begun bringing its lowest-paid workers back to the office in late April when someone in the Philadelphia call center came down with a fever, forcing the third-floor staff to head home. Within two days, an employee in the processing center in Kansas City, Mo., who routes paper checks for deposit was sick with symptoms of the novel coronavirus, too. Then the husband of a woman in accounts management in the Covington, Ky., office tested positive, leading managers to presume that she was infected. The three service centers, among 10 campuses nationwide where the IRS is trying to reinstate 11,000 employees, had to partially close for a week for deep cleaning. The infections were just the first hurdle for an agency desperate to reconnect with tens of millions of taxpayers it has struggled to serve since late March.”