PC Magazine: Google’s AI starts answering Verizon support calls

PC Magazine: Google’s AI starts answering Verizon support calls. “This week, Verizon announced that it has started piloting Google’s Cloud Contact Center Artificial Intelligence in a bid to deliver, ‘a more natural and streamlined digital experience.’ Verizon believes using Google’s tech will lead to shorter call times and more satisfied customers, with the added bonus of the company being able to deal with more customers calling each day.”

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