Burnout, splinter factions and deleted posts: Unpaid online moderators struggle to manage divided communities (Washington Post)

Washington Post: Burnout, splinter factions and deleted posts: Unpaid online moderators struggle to manage divided communities. “From Facebook, Reddit and Nextdoor to homes for more niche topics like fan fiction, many online communities and groups are kept afloat by volunteer armies of moderators. The people who moderate these groups often start as founders or enthusiastic members, interested in helping shape and police the communities they’re already a part of. They are both cleaning crew and den parent. Moderators take down spam and misinformation. They mediate petty disagreements and volatile civil wars. They carefully decide between reminding people of the rules, freezing conversations, removing members or letting drama subside on its own.”

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