Futurity: How will COVID-19 change holiday shopping?
Futurity: How will COVID-19 change holiday shopping?. “The upcoming holiday season could really be another make or break point for a lot of retailers. As the pandemic has evolved, we’ve seen retailers that already had invested in omni-channel capabilities were better equipped to adopt their operations to the change in customer shopping habits from in-store to online shopping to serve their customers. We have also seen that the retailers that lacked such capabilities were—and are still—struggling.”