Politico: What happened when humans stopped managing social media content

Politico: What happened when humans stopped managing social media content. “Nobody appreciated the content moderators until they were gone. As the coronavirus pandemic swept the world, social media giants like Facebook, Google and Twitter did what other companies did. They sent workers home — including the tens of thousands of people tasked with sifting through mountains of online material and weeding out hateful, illegal and sexually explicit content. In their place, the companies turned to algorithms to do the job. It did not go well.”

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