Recode by Vox: A disturbing, viral Twitter thread reveals how AI-powered insurance can go wrong

Recode by Vox: A disturbing, viral Twitter thread reveals how AI-powered insurance can go wrong. “Lemonade, the fast-growing, machine learning-powered insurance app, put out a real lemon of a Twitter thread on Monday with a proud declaration that its AI analyzes videos of customers when determining if their claims are fraudulent. The company has been trying to explain itself and its business model — and fend off serious accusations of bias, discrimination, and general creepiness — ever since.”

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