The Conversation: It’s not just bad behavior – why social media design makes it hard to have constructive disagreements online

The Conversation: It’s not just bad behavior – why social media design makes it hard to have constructive disagreements online. “My colleagues and I investigated how the design of social media affects online disagreements and how to design for constructive arguments. We surveyed and interviewed 257 people about their experiences with online arguments and how design could help. We asked which features of 10 different social media platforms made it easy or difficult to engage in online arguments, and why. (Full disclosure: I receive research funding from Facebook.) We found that people often avoid discussing challenging topics online for fear of harming their relationships, and when it comes to disagreements, not all social media are the same.”

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