Associated Press: Do we need humans for that job? Automation booms after COVID

Associated Press: Do we need humans for that job? Automation booms after COVID. “The pandemic didn’t just threaten Americans’ health when it slammed the U.S. in 2020—it may also have posed a long-term threat to many of their jobs. Faced with worker shortages and higher labor costs, companies are starting to automate service sector jobs that economists once considered safe, assuming that machines couldn’t easily provide the human contact they believed customers would demand.”