Fast Company: This chatbot teaches counselors how to talk to LGBTQ kids in crisis

Fast Company: This chatbot teaches counselors how to talk to LGBTQ kids in crisis. “In a world in which most chatbots are used for mercenary reasons like retail cost cutting and phishing, the Crisis Contact Simulator is a landmark project. It won our 2021 Innovation by Design Award for Social Good because it leverages the seamless user experience of automation to help the Trevor Project’s training staff onboard more counselors. The AI tool is a digital replica of the nonprofit’s existing training regime.”

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