Facebook’s problems at the top: Social media giant is not listening to whistleblowers (San Francisco Examiner)

San Francisco Examiner: Facebook’s problems at the top: Social media giant is not listening to whistleblowers. “Employees identify a serious harm caused — often inadvertently — by Facebook’s policies or automated systems. In-house data scientists and engineers propose potential fixes. But then, top management, sometimes with the involvement of CEO Mark Zuckerberg, rejects the remedies, presumably because they threaten the company’s top priorities: increasing both its user count and the amount of time users spend on the site, liking, sharing and commenting. Not coincidentally, the advertisers that provide nearly all of Facebook’s revenue care a great deal about user volume and engagement.”

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