Behind Bot-in-a-Box by Google: It’s No-Code Conversational AI Tool (Analytics India)

Analytics India: Behind Bot-in-a-Box by Google: It’s No-Code Conversational AI Tool. “Google utilized its existing AI tool – Google Cloud Contact Center AI’s Dialogflow to create Bot-in-a-Box within Business Messages. It supports ‘Custom Intents’ that allows the chatbot to understand multiple ways in which similar questions are asked and respond accurately using ML capabilities. This new tool in Google’s Business Messages allows organizations to deploy it on their own business channels and even on Google Search and Google Maps. The new no-code solution uses the existing customer FAQ document and Dialogflow’s technology to create chatbots that can understand and respond to customer questions.”

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