PNAS: Empathy-based counterspeech can reduce racist hate speech in a social media field experiment

PNAS: Empathy-based counterspeech can reduce racist hate speech in a social media field experiment. “Our intention-to-treat analysis of 1,350 Twitter users shows that empathy-based counterspeech messages can increase the retrospective deletion of xenophobic hate speech by 0.2 SD and reduce the prospective creation of xenophobic hate speech over a 4-wk follow-up period by 0.1 SD. We find, however, no consistent effects for strategies using humor or warning of consequences. Together, these results advance our understanding of the central role of empathy in reducing exclusionary behavior and inform the design of future counterspeech interventions.” Fuzzy on the idea of counterspeech?

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