Wired: China’s ‘People’s Courts’ Resolve Online Disputes at Tech Firms

Wired: China’s ‘People’s Courts’ Resolve Online Disputes at Tech Firms. “A little over a decade ago, as ecommerce took off in China, the country lacked structures like widespread credit scores and effective consumer protection agencies to build trust among online buyers and sellers. Companies responded by creating innovative workarounds. For example, at the time, cash was used for most transactions, so tech giants such as Alibaba and Tencent developed their own systems for digital payments. Ant Group, Alibaba’s financial affiliate, also created Sesame Credit, its own version of a credit score, that could help assess a buyer or seller’s trustworthiness. To deal with disputes between buyers and sellers, companies experimented with crowdsourced forms of justice.”

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