New York Times: Facebook’s Unglamorous Mistakes

New York Times: Facebook’s Unglamorous Mistakes. “…ordinary people, businesses and groups serving the public interest like news organizations suffer when social networks cut off their accounts and they can’t find help or figure out what they did wrong. This doesn’t happen often, but a small percentage of mistakes at Facebook’s size add up. The Wall Street Journal calculated that Facebook might make roughly 200,000 wrong calls a day.

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