University of Exeter: Pandemic left hospitality workers more vulnerable to conflict from customers and less able to challenge managers over safety due to financial insecurity, study shows

University of Exeter: Pandemic left hospitality workers more vulnerable to conflict from customers and less able to challenge managers over safety due to financial insecurity, study shows. “Hospitality workers felt less able to challenge and negotiate bad practice or unsafe working conditions during the coronavirus pandemic, a new study shows. Workers feeling less financially secure, particularly those on zero-hour contracts, said they couldn’t raise concerns about health and safety with their bosses.”

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