The Canadian Press: Glut of social media posts, political divisiveness a challenge for content moderators

The Canadian Press: Glut of social media posts, political divisiveness a challenge for content moderators. “Leigh Adams has seen a steady rise of material for review since she began moderating user comments on websites roughly 14 years ago, but she says the volume only exploded in the last few years as the content’s nature became so divisive there’s only one word for it: ‘Bonkers.’ Misinformation, trolling and worse has always existed online, but Adams says she saw a shift after the U.S. elected Donald Trump president in 2016 that reached a new height when George Floyd, a Black man in Minneapolis, was killed in police custody in May 2020, fuelling racial tensions just as the world was locked down due to the COVID-19 pandemic.”

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