New York Times: When Customers Say Their Money Was Stolen on Zelle, Banks Often Refuse to Pay

New York Times: When Customers Say Their Money Was Stolen on Zelle, Banks Often Refuse to Pay. “While banks argue that they shouldn’t have to refund customers who inadvertently granted a scammer permission to use their accounts, they have also often been reluctant to refund customers like Mr. Oriach whose money was stolen. That could be a potential violation of the law.”

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