Digital Trends: Future Chatbots Will Be Able To Argue With You Enough To Help Change Your Mind. “Artificial intelligence tools like Apple’s Siri and Amazon’s Alexa don’t really try and change your mind too much, but maybe they should! That is the idea behind new research being carried out by Dr. Samira Shaikh, an assistant professor in Cognitive Science at the University of North Carolina at Charlotte’s Department of Computer Science. She developed a smart chatbot that’s goal is not just to carry out a conversation with users, but to actually engage them in arguments and counterarguments with the specific aim of changing a person’s mind.”
Small Business Trends: Bots Are Taking Over: Fiverr Adds Subcategory Dedicated to Chatbots Development Gigs. “The attack of the bots continues as they spread their reach everywhere from data gathering, to analytics, web indexing and more, automating tasks across the internet. And now it’s easier than ever to create your own bot. Freelance marketplace Fiverr has a new subcategory dedicated to chatbots development services.” Adding this is a data point about the proliferation of chatbots, not because I think everyone should rush to Fiverr.
KeyReply: The Chatbot Landscape, 2017 Edition. “Since we started building bots more than 2 years ago, the landscape has seen massive interest and change. This makes it hard for companies and customers to figure out what’s really happening and what they should do if they really want to build a chatbot for their business. Through this exercise, we deeply explored various bot platforms, bot use cases, and bot frameworks — and we’ve arrived at some interesting observations and insights that may be useful to you (hopefully 😄).”
Beth’s Blog: 5 Ways Nonprofit Facebook Messenger Bots Can Deliver Impact. “In my last post about nonprofit bots, I discussed the big picture of automation in the nonprofit space and what I learned from the ‘The Beth Bot’ experiment. For this post, I did a landscape scan to identify some of the best examples of nonprofit bots. (These examples use Facebook Messenger, but bots be deployed other platforms or apps.)”
Wired: Facebook teaches bots how to negotiate. They learn to lie instead. “The Facebook Artificial Intelligence Research (FAIR) group, in collaboration with Georgia Institute of Technology, has released code that it says will allow bots to negotiate. The problem? A paper published this week on the R&D reveals that the negotiating bots learned to lie. Facebook’s chatbots are in danger of becoming a little too much like real-world sales agents.”
Entrepreneur: 5 Ways Facebook Messenger Bots Can Help Your Business. “Using a chatbot as a marketing tool requires planning and precise execution, so I’ve put together a list of five ways your chatbot can help you build a relationship with your audience and help you grow your business.”
Oooh, very nice, Bing. From Search Engine Land: Bing launches bots for local businesses. “In April, Matt McGee spotted the appearance of chat functionality for selected Seattle-area restaurants. That is now rolling out officially (still only to restaurants) through Bing Places and the newly launched Business Bot program. Microsoft will automatically create a bot from the data in Bing Places.”