Government Technology: How Government Can Deal with Tangled Webs of Agency Social Media Accounts. “Until fairly recently, the government social media landscape was essentially a veritable Wild West of hundreds of ‘rogue’ agency accounts, little to no oversight and even questions as to who was responsible for messages going out to the public. During two separate sessions at the Government Social Media Conference April 25 and 26 in Denver, experts from state and county governments discussed how they are overseeing their respective channels and how they decide when it’s time to shut them down.”
Museum 2.0: The Art of Relevance is Now Available For Free on the Web (and Here’s Why). “It’s finally here! You can now read all the chapters in The Art of Relevance for free online. I hope you’ll enjoy this resource and share it widely (with attribution)…. The chapters are short stories, and most can stand alone. Take five minutes and learn how the Science Museum in London created better experiences for deaf visitors. Or how Food What?! unlocks relevance for disinterested teenagers. Or how Felton Thomas fought the library union to make the Cleveland Public Library matter more.”
This is terrific! From UNC: Libraries Launch “Archivist in a Backpack”. “When Josephine McRobbie, an archivist at the University Libraries, prepared for a recent trip to San Antonio, she did not stock up on typical travel supplies. Instead, she commandeered a large room in Wilson Library, covering the conference tables with audio recorders, notebooks, portable scanners and 30 backpacks and roll-aboard suitcases. McRobbie is the community archivist in the Southern Historical Collection (SHC) at the Wilson Special Collections Library. On packing day, she and several colleagues were preparing to debut their prototype project, dubbed ‘Archivist in a Backpack.'”
Museums and the Web: Chatbots in museums: hype or opportunity? . “Chatbots have caught the headlines recently with businesses starting to adopt them to stimulate conversation with customers. But what are chatbots? How do they work? What can they do for museums and their audiences?”
Pew (pew pew pew pew pew!): The Science People See on Social Media. “Millions of people see science-related information on their Facebook feeds or elsewhere on social media, but the kinds of science stories people most likely encounter are often practical tips with ‘news you can use’ or promotions for programs and events rather than new developments in the science, engineering and technology world.”
Universitat Oberta de Catalunya: Crisis Management through Twitter: The Case of the Barcelona Attacks. “This article explores how the Government of Catalonia managed the emergency scenario during terrorists attacks of August 2017 (from 17th to 22nd ) in Barcelona. Twitter was used for public services, Mossos d’Esquadra (the police force of Catalonia) and the Government of Catalonia Civil Defence, as an essential tool to broadcast information, secure people’s security and drive the investigation. We gathered the network of Twitter posts and interactions, with tens of thousands of users, who helped spreading the information, and applied a social network analysis (SNA) methodology to conclude how those users contribute on the crisis management. In this investigation, we have focused on two questions: How does information diffusion spread during this crisis? And who are the actors that contribute to the expansion? This article aims to inform and explore how public services can use social media to handle crisis of any kind, taking advantage of citizens for spreading information that could contribute to a safer and quicker crisis resolution.” The article is a PDF and is in English.
Nieman Lab: By mass-texting local residents, Outlier Media connects low-income news consumers to useful, personalized data. “By drawing on a hefty database of information compiled from city and county public sources and automating initial responses, [Sarah] Alvarez has built the one-woman-show of Outlier Media into a resource for low-income news consumers in Detroit in search of tangible, individualized information. In 13 months, Alvarez has sent messages to about 40,000 Detroit cell phone numbers in her quest to reach ‘as many Detroiters as possible’; between 1,200 and 1,600 Detroiters have used Outlier to search for information on an address. (Opting out from Outlier’s messages is always an option as well.) “