Politico: What happened when humans stopped managing social media content. “Nobody appreciated the content moderators until they were gone. As the coronavirus pandemic swept the world, social media giants like Facebook, Google and Twitter did what other companies did. They sent workers home — including the tens of thousands of people tasked with sifting through mountains of online material and weeding out hateful, illegal and sexually explicit content. In their place, the companies turned to algorithms to do the job. It did not go well.”
NPR: In Settlement, Facebook To Pay $52 Million To Content Moderators With PTSD. “Facebook will pay $52 million to thousands of current and former contract workers who viewed and removed graphic and disturbing posts on the social media platform for a living, and consequently suffered from post-traumatic stress disorder, according to a settlement agreement announced on Tuesday between the tech giant and lawyers for the moderators.”
MediaMatters: A coronavirus conspiracy theory film attacking vaccines has racked up million of views and engagements on YouTube and Facebook
MediaMatters: A coronavirus conspiracy theory film attacking vaccines has racked up million of views and engagements on YouTube and Facebook. “A film featuring a known anti-vaxxer pushing conspiracy theories and false claims about the novel coronavirus, including attacking vaccines, has racked up more than 9 million views on YouTube. Additionally, the video and its reuploads have tallied more than 16 million Facebook engagements. The spread of the film — called ‘Plandemic’ — through reuploads on YouTube shows the platform’s continuing issues with enforcing its policies against coronavirus misinformation during this public health crisis.”
ABC News (Australia): Chris sorted through the ‘blood and gore’ on social media. Now he’s suing Facebook over PTSD
ABC News (Australia): Chris sorted through the ‘blood and gore’ on social media. Now he’s suing Facebook over PTSD. “They see the worst the internet serves up so, in theory, you don’t have to. People post shocking violence, sexual abuse, and vitriol-filled hate speech. But those whose job it is to sift through and scrutinise the dark side of social media say the work is taking a heavy toll.”
BBC: Facebook and YouTube moderators sign PTSD disclosure. “Content moderators are being asked to sign forms stating they understand the job could cause post-traumatic stress disorder (PTSD), according to reports. The Financial Times and The Verge reported moderators for Facebook and YouTube, hired by the contractor Accenture, were sent the documents.”
The Verge: The Terror Queue. “Peter, who has done this job for nearly two years, worries about the toll that the job is taking on his mental health. His family has repeatedly urged him to quit. But he worries that he will not be able to find another job that pays as well as this one does: $18.50 an hour, or about $37,000 a year. Since he began working in the violent extremism queue, Peter noted, he has lost hair and gained weight. His temper is shorter. When he drives by the building where he works, even on his off days, a vein begins to throb in his chest.” This is about moderating content at Google and YouTube. It left me in tears. A disturbing but important read.
Mashable: Pretend you have the worst job with Facebook’s content moderation quiz . “If you’ve ever wanted to cosplay as an underpaid, mentally exhausted, trauma-exposed contract worker well then, oh boy, do we have some great news for you. Everyone’s favorite facilitator of hate speech, Facebook, announced a new quiz on Wednesday that provides an opportunity to briefly play as one of its tens of thousands of third-party content moderators.”
The Verge: A Facebook content moderation vendor is quitting the business after two Verge investigations
The Verge: A Facebook content moderation vendor is quitting the business after two Verge investigations. “The professional services firm Cognizant will exit the content moderation business after two Verge investigations into working conditions at sites dedicated to Facebook, the companies said today. Cognizant had hired thousands of moderators around the world to remove hate speech, terrorism, and other inappropriate content from platforms including Facebook, Google, and Twitter.”
CNET: Facebook says it won’t fact-check politicians’ posts. “Facebook said Tuesday that its efforts to reduce false news and misinformation on the platform don’t apply to politicians. The company said it exempts politicians from its third-party fact-checking process and that that’s been the policy for more than a year.” This is utterly appalling.