The Canadian Press: Glut of social media posts, political divisiveness a challenge for content moderators

The Canadian Press: Glut of social media posts, political divisiveness a challenge for content moderators. “Leigh Adams has seen a steady rise of material for review since she began moderating user comments on websites roughly 14 years ago, but she says the volume only exploded in the last few years as the content’s nature became so divisive there’s only one word for it: ‘Bonkers.’ Misinformation, trolling and worse has always existed online, but Adams says she saw a shift after the U.S. elected Donald Trump president in 2016 that reached a new height when George Floyd, a Black man in Minneapolis, was killed in police custody in May 2020, fuelling racial tensions just as the world was locked down due to the COVID-19 pandemic.”

MakeUseOf: What It’s Actually Like to Be a Reddit Moderator

MakeUseOf: What It’s Actually Like to Be a Reddit Moderator. “When you think of Reddit, you might picture a website full of memes and funny videos. But there’s a lot more to Reddit than meets the eye. In fact, Reddit is one of the most popular websites in the world, with millions of users and billions of page views every month. And behind the scenes of every subreddit, there are moderators. These are the people who keep the subreddit running smoothly and make sure that the content is up to snuff. So what’s it actually like to be a Reddit moderator?”

TIME: Facebook Content Moderators in Kenya Are Receiving a Pay Rise Following TIME Investigation

TIME: Facebook Content Moderators in Kenya Are Receiving a Pay Rise Following TIME Investigation . “Facebook content moderators based in Kenya will receive a salary increase of between 30% and 50%, in a move announced two weeks after a TIME investigation drew attention to low pay, poor working conditions and alleged union-busting by Sama, the outsourcing company that is their direct employer.”

BuzzFeed News: Facebook’s Spanish-Language Moderators Are Calling Their Work A “Nightmare”

BuzzFeed News: Facebook’s Spanish-Language Moderators Are Calling Their Work A “Nightmare”. For years, Facebook moderators employed by third-party contractors have sought to expose poor working conditions, and their dissent grew louder during the pandemic as many were forced to return to the office with little to no safety net. But Spanish-language moderators say they face even worse treatment than their English-focused colleagues.”

‘Extremely disturbing’: TikTok sued by content moderator for psychological trauma (Mashable)

Mashable: ‘Extremely disturbing’: TikTok sued by content moderator for psychological trauma. “Candie Frazier, who works as a contracted content moderator, filed a class action lawsuit in federal court on Thursday against TikTok and its parent company, ByteDance, for psychological trauma. Frazier alleges she developed anxiety, depression, and PTSD as a result of the highly regimented 12-hour shifts in which she would watch a stream of videos containing ‘animal cruelty, torture, suicides, child abuse, murder, beheadings, and other graphic content.’ Troubling videos also discussed conspiracy theories, holocaust denial, political misinformation, and other destabilizing content.”

BuzzFeed News: Facebook Has A Rule To Stop Calls To Arms. Moderators Didn’t Enforce It Ahead Of The Kenosha Shootings.

BuzzFeed News: Facebook Has A Rule To Stop Calls To Arms. Moderators Didn’t Enforce It Ahead Of The Kenosha Shootings.. “In August, following a Facebook event at which two protesters were shot and killed in Kenosha, Wisconsin, Mark Zuckerberg called the company’s failure to take down the event page asking militant attendees to bring weapons ‘an operational mistake.’ There had been a new policy established earlier that month ‘to restrict’ the ability of right-wing militants to post or organize in groups, Facebook’s CEO said, and under that rule, the event page should have been removed. BuzzFeed News has learned, however, that Facebook also failed to enforce a separate year-old call to arms policy that specifically prohibited event pages from encouraging people to bring weapons to intimidate and harass vulnerable individuals.”

Mashable: Facebook moderators blast Zuckerberg, claim he’s risking their lives for profits

Mashable: Facebook moderators blast Zuckerberg, claim he’s risking their lives for profits. “Mark Zuckerberg’s drive for profits might end with their deaths. So argue the more than 200 content moderators who published an open letter Wednesday accusing the Facebook CEO of hypocrisy and a wanton disregard for their health during a raging pandemic. In demanding many return to the office, the moderators insist, both Zuckerberg and the CEOs of content moderation companies CPL and Accenture have taken the psychologically taxing job of content moderation and added the deadly element of coronavirus exposure.”

Leaked Audio: Facebook Moderators Terrified to Return to Office During COVID Outbreak (Vice)

Vice: Leaked Audio: Facebook Moderators Terrified to Return to Office During COVID Outbreak. “At the beginning of August, Facebook announced that it would be allowing all its staff to remain working from home until at least the middle of summer 2021 “based on guidance from health and government experts.” But, at the same time, thousands of people who are tasked with making sure Facebook stays free of child abuse imagery, beheadings, and all the other horrors floating around the internet, were being told to return to the office.”

Politico: What happened when humans stopped managing social media content

Politico: What happened when humans stopped managing social media content. “Nobody appreciated the content moderators until they were gone. As the coronavirus pandemic swept the world, social media giants like Facebook, Google and Twitter did what other companies did. They sent workers home — including the tens of thousands of people tasked with sifting through mountains of online material and weeding out hateful, illegal and sexually explicit content. In their place, the companies turned to algorithms to do the job. It did not go well.”

Burnout, splinter factions and deleted posts: Unpaid online moderators struggle to manage divided communities (Washington Post)

Washington Post: Burnout, splinter factions and deleted posts: Unpaid online moderators struggle to manage divided communities. “From Facebook, Reddit and Nextdoor to homes for more niche topics like fan fiction, many online communities and groups are kept afloat by volunteer armies of moderators. The people who moderate these groups often start as founders or enthusiastic members, interested in helping shape and police the communities they’re already a part of. They are both cleaning crew and den parent. Moderators take down spam and misinformation. They mediate petty disagreements and volatile civil wars. They carefully decide between reminding people of the rules, freezing conversations, removing members or letting drama subside on its own.”

The Technology 202: NYU report calls social media titans to stop outsourcing content moderation (Washington Post)

Washington Post: The Technology 202: NYU report calls social media titans to stop outsourcing content moderation. “The report says big social media companies like Facebook, Twitter and YouTube need to use more of their own employees – instead of the outside contractors on which they currently largely depend – to make calls about what posts and photos should be removed. Misinformation is becoming an increasingly big problem on tech platforms during the protests against racial injustice and the novel coronavirus pandemic, and both are happening during an election year in which the industry is already braced for action by bad actors.”

NPR: In Settlement, Facebook To Pay $52 Million To Content Moderators With PTSD

NPR: In Settlement, Facebook To Pay $52 Million To Content Moderators With PTSD. “Facebook will pay $52 million to thousands of current and former contract workers who viewed and removed graphic and disturbing posts on the social media platform for a living, and consequently suffered from post-traumatic stress disorder, according to a settlement agreement announced on Tuesday between the tech giant and lawyers for the moderators.”

ABC News (Australia): Chris sorted through the ‘blood and gore’ on social media. Now he’s suing Facebook over PTSD

ABC News (Australia): Chris sorted through the ‘blood and gore’ on social media. Now he’s suing Facebook over PTSD. “They see the worst the internet serves up so, in theory, you don’t have to. People post shocking violence, sexual abuse, and vitriol-filled hate speech. But those whose job it is to sift through and scrutinise the dark side of social media say the work is taking a heavy toll.”