BuzzFeed News: Facebook’s Spanish-Language Moderators Are Calling Their Work A “Nightmare”

BuzzFeed News: Facebook’s Spanish-Language Moderators Are Calling Their Work A “Nightmare”. For years, Facebook moderators employed by third-party contractors have sought to expose poor working conditions, and their dissent grew louder during the pandemic as many were forced to return to the office with little to no safety net. But Spanish-language moderators say they face even worse treatment than their English-focused colleagues.”

Business Insider: Google is supplying full-time staff with rapid COVID-19 tests while contractors must wait for slower mail-in results

Business Insider: Google is supplying full-time staff with rapid COVID-19 tests while contractors must wait for slower mail-in results. “Since December 2020, Google has offered full-time employees free rapid COVID-19 tests that can be administered at home, via Cue Health, and which deliver results in minutes. But its temporary contractors must report to Google’s offices in-person to do a PCR test, which is then mailed to healthtech firm BioIQ, and results are delivered in the following days.”

Seattle Times: Google temps fought loss of pandemic bonus and won

Seattle Times: Google temps fought loss of pandemic bonus and won. “Ned McNally, a temp worker at Google’s data center in Council Bluffs, Iowa, received notice in August that he would get a $200 weekly bonus until the end of the year for working a full week. It was a nod to the labor shortages ravaging businesses during the pandemic. But by October, McNally and about 250 other data center temps stopped receiving the payments even though they had met the weekly attendance threshold.”

NBC News: Amazon Ring call center workers in Philippines ‘scared’ to go to work during pandemic

NBC News: Amazon Ring call center workers in Philippines ‘scared’ to go to work during pandemic. “Throughout the coronavirus pandemic, call center workers in the Philippines who are contracters for Amazon’s Ring home security division have been required to report to the office. At first, employees said, they had no choice but to sleep at work so they could respond to the calls of Amazon Ring’s customers in American time zones. The conditions spurred an Amazon investigation after pictures of employees on mattresses and blankets on the floor became public in news reports.”

The Verge: The Terror Queue

The Verge: The Terror Queue. “Peter, who has done this job for nearly two years, worries about the toll that the job is taking on his mental health. His family has repeatedly urged him to quit. But he worries that he will not be able to find another job that pays as well as this one does: $18.50 an hour, or about $37,000 a year. Since he began working in the violent extremism queue, Peter noted, he has lost hair and gained weight. His temper is shorter. When he drives by the building where he works, even on his off days, a vein begins to throb in his chest.” This is about moderating content at Google and YouTube. It left me in tears. A disturbing but important read.

Exclusive: Facebook Fired A Contractor Who Was Paid Thousands In Bribes To Reactivate Banned Ad Accounts (BuzzFeed News)

BuzzFeed News: Exclusive: Facebook Fired A Contractor Who Was Paid Thousands In Bribes To Reactivate Banned Ad Accounts. “A Facebook contractor was paid thousands of dollars in bribes by a shady affiliate marketer to reactivate ad accounts that had been banned due to policy violations, a BuzzFeed News investigation has found. A company spokesperson confirmed that an unnamed worker was fired after inquiries from BuzzFeed News sparked an internal investigation. The person in question was based in the company’s Austin office, according to information obtained by BuzzFeed News.”

Bloomberg: The Secret and Frustrating Life of a Google Contract Worker

Bloomberg: The Secret and Frustrating Life of a Google Contract Worker. “More than half of Google’s workers are temporary, vendor or contract staff, known as TVCs. This shadow workforce misses out on many of the famous benefits and perks that have burnished the internet giant’s reputation as one of the world’s best places to work. Last year, a group of TVCs called for better benefits and in September, TVCs working as data analysts in Pittsburgh voted to unionize, a rarity for the tech industry.”

Washington Post: Inside Facebook, the second-class workers who do the hardest job are waging a quiet battle

Washington Post: Inside Facebook, the second-class workers who do the hardest job are waging a quiet battle. “The thousands of people who do the bulk of Facebook’s work keeping the site free of suicides, massacres and other graphic posts are not Facebook employees. As contractors employed by outsourcing firms, these content moderators don’t get Facebook’s cushy six-month maternity leave, aren’t allowed to invite friends or family to the company cafeteria, and earn a starting wage that is 14 percent of the median Facebook salary.”

CNET: Google to require full benefits, health care, to contract workers, report says

CNET: Google to require full benefits, health care, to contract workers, report says. “Google said Tuesday it will require temp companies that provide the search giant with temporary and contract workers to provide its staff with full benefits, according to a report by The Hill. Those benefits includes health care, a $15 dollar minimum wage and paid parental leave, the report said, citing to a memo sent to employees.”

TechCrunch: Google contract workers demand better pay and benefits

TechCrunch: Google contract workers demand better pay and benefits . “Google contract workers, internally referred to as Temporary, Vendor and Contractors (TVCs), are seeking better, equal treatment. That entails better pay and access to benefits, as well as better access to company-wide information. In a letter to Google CEO Sundar Pichai, they allege Google ‘routinely denies TVCs access to information that is relevant to our jobs and our lives.’”