FTC: Google is not calling you. “Have you gotten a robocall at work, telling you that you have to take action or your Google business listing will be removed? Or maybe even marked as permanently closed? That kind of thing could be tough for a business — if the threat was real. But those calls are not legit—and not from Google.”
CBC: Google mistakenly labels local Ethiopian restaurant permanently closed. “A Winnipeg restaurant owner is searching for answers after Google search results said her Ethiopian restaurant was ‘permanently closed’ for at least two weeks while it was very much open. ‘When I checked, it says permanently closed.’ said Desta Negatu, proprietor of Harman’s Café. ‘I was shocked.'” This is happening far too much and needs to stop.
Search Engine Land: Negative reviews from ex-employees are finally against Google’s guidelines. “Google recently updated its review policies to clarify that reviews left by former employees are considered to be in violation of its guidelines. Columnist Joy Hawkins explains that this was (unfortunately) necessary.” Thanks for hopping on the clue bus, Google…
Search Engine Land: Google’s new #SmallThanks Hub automatically creates digital & printed marketing assets for SMBs. “In a move to help SMBs — as well as drive up its verified business listings — Google has launched #SmallThanks Hub, an online resource that creates customized digital marketing content and printed materials based on Google reviews.”
Moz: Yes, Competitors Can Edit Your Listing on Google My Business. “I decided to write this article in response to a recent article that was published over at CBSDFW. The article was one of many stories about how spammers update legitimate information on Google as a way to send more leads somewhere else. This might shock some readers, but it was old news to me since spam of this nature on Google Maps has been a problem for almost a decade.”
This echoes the problems I had managing a Google My Business listing for years, including one memorable weekend when spammers/pranksters/what have you had managed to mark the business closed when it wasn’t. If you’ve got a Google My Business listing you have to keep a close eye on it. Don’t rely on Google to alert you to anything.
Search Engine Land: Dear Google: 4 suggestions for fixing your massive problem with fake reviews. “If you’re reading this, you already know that fake reviews on Google have been a hot topic lately — and it appears the problem is getting a lot worse, resulting in a huge headache for small business owners. Rather than outlining all the issues and turning this post into a huge rant, I wanted to offer some suggestions that I think would help solve some of the major issues we are seeing in the Local SEO world.”
SEO Roundtable: Officially Live: Google My Business Launches Website Builder. “Earlier this year, Google was beta testing a website builder for Google My Business customers. Well, that tool is now available globally for any business within Google My Business.”