Washington Post: With American tourists banned from Italy, Amalfi Coast workers are sliding into poverty

Washington Post: With American tourists banned from Italy, Amalfi Coast workers are sliding into poverty. “For 15 years, he’d worked in the kitchen of a luxury resort, overseeing the dishwashers, keeping ingredients stocked, making sure the guests in 1,200 euro-a-night rooms could order seafood spaghetti at any hour. But this summer has brought only a trickle of guests. The hotel is operating with a skeleton staff. At his home five miles inland, Ninfo Falcone, 43, is contending with unemployment however he can: by dipping into his savings, building a small greenhouse, buying pigs and rabbits to raise, and occasionally taking a load of vegetables to sell in town.”

NYC Bar, Restaurant Owners Say It’s Unfair To Make Them Enforce Social Distancing, Mask Wearing: ‘I Got Into The Business Of Hospitality’ (WLNY)

WLNY: NYC Bar, Restaurant Owners Say It’s Unfair To Make Them Enforce Social Distancing, Mask Wearing: ‘I Got Into The Business Of Hospitality’. “Friday marked the first full day of new regulations for bars and restaurants in New York. They must now require customers to social distance, wear masks and purchase food with alcohol, but some of those new rules were quickly broken in Astoria, CBS2’s Cory James reports.”

Culinary Union: 352 workers & family members hospitalized with COVID-19 so far (3 News Las Vegas)

3 News Las Vegas: Culinary Union: 352 workers & family members hospitalized with COVID-19 so far. “The Culinary Union in Las Vegas continues to push for more safety measures related to COVID-19, arguing that workers and their family members have been getting sick since casinos in the state reopened a month ago. The union said in a statement Friday that 22 of its members and their spouses or dependents have died due to COVID-19, and 352 have been hospitalized through July 15.”

InPark Magazine: New website offers tool for attraction designers based on work of industry legend Harrison ‘Buzz’ Price

A little outside my usual, but I like it; this site reminds me of some of the “expert in a box” systems you’d hear about from Tom Peters. InPark Magazine: New website offers tool for attraction designers based on work of industry legend Harrison ‘Buzz’ Price. “The site is essentially a question and answer session with Buzz Price. First, he asks visitors to the web site a few questions about their potential project, such as desired attendance, seasonality, attraction mix, etc. Then, after sharing calculations on peak month, peak week and design day attendance, people can ask Buzz Price questions…”

Inside Edition: Investigation Finds Sheets Weren’t Changed Between Guests at Some New York Hotels

Inside Edition: Investigation Finds Sheets Weren’t Changed Between Guests at Some New York Hotels. “Inside Edition producers checked into different New York City hotel rooms and used a harmless, washable spray to apply an Inside Edition logo – only visible under UV light – to the pillows, bed sheets and bath towels. Commonly touched surfaces, including the TV remote, thermostat and desk were also marked with a special washable gel. After marking the room, Inside Edition producers left the beds at all three locations looking like they’d been slept in and then checked out. The following day, using a new reservation with a different guest name, Inside Edition checked back into the exact same rooms to see if housekeeping had changed the linens and wiped down various surfaces.”

New York Times: Can Anyone Save New York’s Bars and Restaurants?

New York Times: Can Anyone Save New York’s Bars and Restaurants?. “I have worked in the restaurant industry for 41 years, as a server, a bartender and, for the past 22 years, an owner. We have weathered upheavals, 9/11, the downturn of 2008 and Hurricane Sandy. But the food and beverage service industry has been hit harder than almost any other in this pandemic, accounting for 60 percent of the jobs lost in March. Those are unprecedented numbers, and none of us has ever seen anything like the troubles looming on the horizon for our industry, particularly for smaller, independent owners like me.”

Las Vegas Review-Journal: Buffets in Las Vegas casinos might have had their day

Las Vegas Review-Journal: Buffets in Las Vegas casinos might have had their day. “Casino companies have been characteristically cagey about when — and if, and in what form — they might reopen buffets in the wake of the coronavirus shutdown, but it appears most will hold off, at least for a while.”

Beach Towns Ask: Will There Be Summer? (New York Times)

New York Times: Beach Towns Ask: Will There Be Summer?. “In summer resort towns across the United States, livelihoods for the year are built in the 15 weeks between Memorial Day and Labor Day. It is during those 15 weeks that tourists from around the country and the world arrive to bask on the beach and gather for festivals and weddings. And it is during those three months that tour operators, hoteliers, innkeepers, restaurant employees and others earn the bulk of their income. But this year, with Memorial Day — the kickoff for summer — approaching, there will be fewer guests to welcome and likely no sizable weddings or festivals to host.”

New York Times: Trump (the Company) Asks Trump (the Administration) for Rent Relief

The New York Times: Trump (the Company) Asks Trump (the Administration) for Rent Relief. “President Trump’s signature hotel in the nation’s capital wants a break on its rent. The landlord determining the fate of the request is Mr. Trump’s own administration. Trump International Hotel, just a few blocks from the White House, had been a favored gathering place for lobbyists, foreign dignitaries and others hoping to score points with the president. But like most hotels, it is now nearly empty and looking to cut costs because of the coronavirus pandemic.”

USA Today: Hilton, Marriott donate free hotel rooms for medical workers responding to coronavirus crisis

USA Today: Hilton, Marriott donate free hotel rooms for medical workers responding to coronavirus crisis. “Beginning [yesterday], Hilton and American Express will donate 1 million hotel rooms for medical professionals working on the coronavirus pandemic response. The rooms will be available to doctors, nurses, paramedics, emergency medical technicians and other workers through the end of May, according to Hilton.”

UCLA Anderson School of Management: That Online Hotel Review You Wrote? It Matters

UCLA Anderson School of Management: That Online Hotel Review You Wrote? It Matters. “Research by UCLA Anderson’s Brett Hollenbeck, University of Toronto’s Sridhar Moorthy and University of Southern California’s Davide Proserpio suggests that hotels with favorable overall consumer reviews have been able to treat those ratings as a substitute for advertising: They have notably reduced ad spending as their online quality ratings have risen. By contrast, hotels with relatively poor online reviews have had to use ad spending to substitute for their lack of strong consumer recommendations, according to the paper, forthcoming in Marketing Science.”

Bloomberg Businessweek: The Hotel Hackers Are Hiding in the Remote Control Curtains

Bloomberg Businessweek: The Hotel Hackers Are Hiding in the Remote Control Curtains. “Hackers target financial institutions because that’s where the money is, and they target retail chains because that’s where people spend the money. Hotels might be a less obvious target, but they’re hacked almost as often because of the valuable data that passes through them, like credit cards and trade secrets.”

Ubergizmo: Hyatt Hotels Launches Its Own Bug Bounty Program

Ubergizmo: Hyatt Hotels Launches Its Own Bug Bounty Program. “It’s common for tech companies to have a bug bounty program. That allows them to tap into the incredible talents of whitehat hackers who disclose vulnerabilities in their systems in exchange for a reward. Hyatt Hotels isn’t a tech company, it’s a major hospitality chain. However, in light of the recent card-skimming attacks against its properties, the hotel chain has launched its own bug bounty program.” Considering how many hotels and hospitality businesses get hacked, I think this is a great idea.