Small Business Trends: What Is a Bing Business Bot and How Does Your Small Business Get One?. “An employee’s day can easily be derailed by customers calling to ask the same questions over and over again; Are you open today? Where can I pay my bill? How do I find your prices? Where are you located? So, it’s easy to understand the necessity Bing sees in creating chatbots for small businesses. Chatbots save your paid employees time, which saves you money.”
TechCrunch: Yext looks to help businesses make their information more searchable by machines. “Yext, which went public earlier this year, said it is launching a feature called knowledge tags to help businesses make their websites and information more accessible to crawlers and other kinds of query services. It works by storing all the, well, ‘knowledge’ of a business — like its products and features — on Yext and helping their websites be more searchable by engines. That’s going to be important as website usage becomes less and less important over time and people access the Internet in different ways.” Walled garden? Walled data repository? I’m not sure how to unpack this…
Ubergizmo: Google Maps Now Supports Video Reviews. “According to reports, Local Guides will be able to upload short 10-second video clips that can act as quick reviews or a quick overview about a particular location. This feature was quietly launched about a couple of weeks ago, but it is expected that it will roll out publicly in the near future.”
CBR Online: Cyber-attacks made easy as nearly half of companies fail payment security. “Almost half of companies around the world failed to comply with payment security regulations, risking their future ability to take card payments. According to Verizon’s Payment Security Report, 45% of all companies assessed didn’t comply with the payment card industry rules, failing to scan their systems for vulnerabilities often enough and sometimes even not encrypting data.” In case you’re wondering why you have to keep replacing your credit card.
Public News Service: New Digital Roadmap to Wisconsin Local Food. “Whether you’re looking for locally grown organic food, a restaurant that serves locally grown food or a farmer’s market, a new website puts the information just a click away. The REAP Food Group in Madison has launched [a new web site] which features more than 800 listings for sources of locally grown food all over Wisconsin. Hannah Wente, communications director for the REAP Food Group, said the site connects people all over the state with fresh local food.”
University of Texas at Austin: 80 years of Texas Business Review Available Online with Help from Texas ScholarWorks. “In connection with the celebration of the 90th anniversary of the founding of the Bureau of Business Research (BBR) at The University of Texas at Austin, the Bureau is pleased to announce new digital access to the entire print run of articles published in Texas Business Review (TBR), one of the oldest and most influential business journals in the state.”
The Verge: Inside Patreon, The Economic Engine Of Internet Culture. “Patreon isn’t simply a replacement for record labels or TV networks, though. Instead it’s the ideal incubator for niche internet subcultures, where a small but dedicated group of fans can directly support work they care about. That includes traditional arts and entertainment, but also YouTube celebrities, cultural figures, or even political actions — some inspiring, some troubling. The Patreon model encourages people to see themselves not as consumers, but as members of a private club, free from the constraints of mainstream gatekeepers or mass-market appeal. And in the process, it’s blurred the lines between art, artist, and audience in an unprecedented way.” I am on Patreon, as you may know, and I very much appreciate your support.