The Markup: Can Chatrooms Replace Courtrooms?
The Markup: Can Chatrooms Replace Courtrooms?. “Online dispute resolution, as it’s known, had already been growing in popularity as a means to make often costly, slow-moving court processes more efficient. The tools, pioneered by eBay and PayPal, were designed to settle millions of disputes in their own businesses quickly and with as little need for human oversight as possible. But, it turns out, taking an e-commerce dispute platform and imbuing it with legal authority over everything from small claims cases to medical debt suits, child custody negotiations and eviction proceedings has its downsides.”
