Phys .org: Online shoppers swayed by customer reviews of physical products—not experiences

Phys .org: Online shoppers swayed by customer reviews of physical products—not experiences. “We live in a world of online reviews. Before spending on everything from restaurant meals to a new pair of jeans or even a European vacation, many of us often check Amazon, Yelp or TripAdvisor first. But not all customer reviews are created equal. In fact, we put more trust in reviews about material items than we do about experiences.”

The Verge: Yelp says it shut down 550 user accounts after discovering a fraudulent review ring

The Verge: Yelp says it shut down 550 user accounts after discovering a fraudulent review ring. “Yelp knows its credibility is only as good as its reviews, so today, it’s releasing its first Consumer Alerts Report, which details incidents in which Yelp’s team intervened to cut off fraudulent reviews or activity. The report shines a light on behavior that one would likely expect happens on a review site — people trying to game the system — but only focuses on successful cases where either Yelp’s human team or software detected abnormal behavior.”

The Age (Australia): Melbourne brothel owner sues Google over bad reviews

The Age (Australia): Melbourne brothel owner sues Google over bad reviews. “A South Melbourne brothel owner is taking legal action to force Google to reveal who wrote its bad online reviews, some of which direct customers to a nearby competitor. The Boardroom of Melbourne, which bills itself as one of the city’s top brothels, wants the Federal Court to force Google to hand over the IP addresses linked with the negative reviews after the search engine giant refused to reveal the identities behind them and take them down.”

Search Engine Land: Fake and inaccurate reviews driving billions in ‘wasted’ consumer spending [Report]

Search Engine Land: Fake and inaccurate reviews driving billions in ‘wasted’ consumer spending [Report]. “American consumers said they wasted $125, on average, in 2019 due to inaccurate reviews, a new report finds. If we extrapolate that across the adult population, as much as $25 billion in U.S. consumer spending has been wasted due to inaccurate (or fake) online reviews.”

ABC News (Australia): Gangland lawyer Zarah Garde-Wilson launches court action to unmask Google reviewer

ABC News (Australia): Gangland lawyer Zarah Garde-Wilson launches court action to unmask Google reviewer . “Melbourne gangland lawyer Zarah Garde-Wilson is suing technology behemoth Google in a bid to unmask an online reviewer who she suspects is actually a legal competitor.”

BBC: Google ordered to reveal author of Australian dentist’s bad review

BBC: Google ordered to reveal author of Australian dentist’s bad review. “An Australian court has ordered Google to identify the person behind an anonymous bad review of a dentist. Dr Matthew Kabbabe, a teeth-whitening specialist in Melbourne, sought the order so he could sue for defamation.”