BBC: Google ordered to reveal author of Australian dentist’s bad review

BBC: Google ordered to reveal author of Australian dentist’s bad review. “An Australian court has ordered Google to identify the person behind an anonymous bad review of a dentist. Dr Matthew Kabbabe, a teeth-whitening specialist in Melbourne, sought the order so he could sue for defamation.”

Wired: Behind the Scenes at Rotten Tomatoes

Wired: Behind the Scenes at Rotten Tomatoes. “Strange as it is, a website that evaluates films via cartoon tomatoes might be the closest thing our fractured, post-gatekeeper culture has to an arbiter of good taste. The site’s Tomatometer has become, as one early employee put it, a Good Housekeeping Seal for visual entertainment. Red means good, green means bad. The Tomato­meter is run by a team of ‘curators’ who read just about every known review from a gigantic pool of approved critics, then decide if each is positive or negative. Once a movie has five reviews, it is Tomatometer-eligible.”

New York Times: When Is a Star Not Always a Star? When It’s an Online Review

New York Times: When Is a Star Not Always a Star? When It’s an Online Review. “An increase of just one star in a rating on Amazon correlates with a 26 percent increase in sales, according to a recent analysis by the e-commerce consulting firm Pattern. But while online reviews have become powerful sales tools, the ecosystem is relatively crude. Reviews can be easy to manipulate, and the operators of sites with the most reviews are not always motivated to crack down on fake ones planted to promote products. That leaves many consumers wondering what to believe.”

The Verge: Angry Fans Keep Wrecking Podcasts With One-Star Reviews

The Verge: Angry Fans Keep Wrecking Podcasts With One-Star Reviews. “Podcast reviews can be easy to game, and Apple Podcasts has become the main target for angry fans interested in taking down a show. Apple’s service is the biggest name in podcasting, and it’s one of the few major platforms that allows listeners to leave public reviews. While hosts abused that feature in the past to beat the system with fake positive reviews, others have used it to inundate hosts they don’t like with a barrage of one-star marks, making the shows look like a bust.”

TechCrunch: Facebook still full of groups trading fake reviews, says consumer group

TechCrunch: Facebook still full of groups trading fake reviews, says consumer group. “Which? says it found more than 55,000 new posts across just nine Facebook groups trading fake reviews in July, which it said were generating hundreds ‘or even thousands’ of posts per day. It points out the true figure is likely to be higher because Facebook caps the number of posts it quantifies at 10,000 (and three of the ten groups had hit that ceiling).”

University at Buffalo: How online neighborhood reviews could aid urban planning

University at Buffalo: How online neighborhood reviews could aid urban planning . ” Every day, people share a dizzying amount of information about local communities online. They talk about whether their neighbors are friendly, how well the buses run, what kinds of restaurants are in an area, and much, much more. A new study by University at Buffalo researcher Yingjie Hu shows how we can sort through this vast trove of digital data to improve cities and people’s quality of life.”

Search Engine Land: Massive fake review attack has big impact on small businesses

Search Engine Land: Massive fake review attack has big impact on small businesses. “The Local SEO community was recently plagued with a massive fake review attack that impacted small businesses globally. A collection of 37 profiles left over 3 million fake 4-star ratings. By the time Google removed them all about five days later, the average profile had left over 81,000 ratings for various businesses.”