November 22, 2022

Washington Post: The long, lonely wait to recover a hacked Facebook account

Washington Post: The long, lonely wait to recover a hacked Facebook account. “Help Desk, the personal technology section at The Washington Post, has received hundreds of emails from people locked out of their Facebook accounts with no idea how to get back in. Many lose their accounts to hackers, who take over Facebook pages to resell them or to game search-engine rankings. In some cases, losing the account is an inconvenience. But in many others, it is a threat to the finances, relationships or well-being of the user. [Lucretia] Groce, for instance, estimates she has lost $18,000 in income after waiting for months for her account to be unlocked.”

Security & Legal Issues 0
October 30, 2022

Search Engine Roundtable: New Google Business Profile Web Search Menu Now Rolling Out

Search Engine Roundtable: New Google Business Profile Web Search Menu Now Rolling Out. “A few months ago, we reported Google was testing an expanded menu to manage your Google Business Profile in Google Web Search. Well, now it seems to be fully rolled out, where Google is giving business owners the ability to quickly edit their business profile directly in web search through these new action buttons (previously it required many more clicks).”

Tweaks & Updates 0
October 27, 2022

Kentucky Bottom Line News: Kentucky Minority-Owned Business Database Now Available Through the Kentucky Chamber Foundation

Kentucky Bottom Line News: Kentucky Minority-Owned Business Database Now Available Through the Kentucky Chamber Foundation . “In partnership with various certifying organizations, including the Kentucky Transportation Cabinet and the Kentucky Finance and Administration Cabinet, and the City of Louisville, the Kentucky Minority-Owned Business Database has now centralized the listing of more than 1,100 minority-owned businesses…. The database features a searchable platform where users can find and filter minority-owned businesses by name, certification type, industry, service provided, location, and more.”

New Resources 0
September 12, 2022

CTV: B.C. business’ lawsuit against client who posted negative Google review allowed to proceed

CTV News: B.C. business’ lawsuit against client who posted negative Google review allowed to proceed. “A B.C. judge has decided to let a jury decide whether a single, negative online review of a dentistry practice was defamation, dismissing a bid to have the lawsuit tossed. In a decision posted online last week, Justice Gordon S. Funt outlined his reasons for letting the case proceed.”

Security & Legal Issues 0
September 2, 2022

University of Arkansas: Black-Owned Restaurants Impacted Disproportionately by COVID-19

University of Arkansas: Black-Owned Restaurants Impacted Disproportionately by COVID-19. “Yelp listings were then cross-referenced with visitation records collected by SafeGraph, a company that collects visitation patterns on points of interest through an estimated 45 million mobile devices. Overall, the researchers found there were statistically significant differential impacts between Black-owned and ‘ownership-unreported’ restaurants throughout the 20 cities, primarily measured by relative declines in visits.”

COVID-19 0
August 30, 2022

Search Engine Journal: 16 Places To Create A Free Brand Logo

Search Engine Journal: 16 Places To Create A Free Brand Logo. “Since a logo is a visual representation of a company’s image and can be the first thing a potential customer sees, it’s important to get it right. That way, people can get a clear picture of the brand identity from the image you create. When creating a logo, it’s essential to consider several things, such as color scheme, font style, and overall design. So, here we’ve put together some of the best sites to help you get your logo ready for your brand.”

Useful Stuff 0
August 21, 2022

CNN: They built their businesses on Instagram. Then the platform changed

CNN: They built their businesses on Instagram. Then the platform changed. “As Instagram increasingly prioritizes videos and recommended posts in users’ feeds in an effort to keep pace with rival TikTok, some small businesses that were built on the platform are having a harder time reaching their followers and facing declining engagement, and say they’re worried about the future of their businesses.”

Around the Search & Social Media World 0
August 19, 2022

NBC News: Viral video of a racist rant led people to threaten the wrong business. The owner blames Google.

NBC News: Viral video of a racist rant led people to threaten the wrong business. The owner blames Google.. “Online vigilantism is a well-recognized phenomenon, one that is the subject of academic study. Examples of people looking to take justice into their own hands to right perceived wrongs go back to the early days of the consumer internet, not long after the advent of the World Wide Web. The phenomenon has only gained momentum alongside the rise of search engines, social media, smartphones and digital video, which have provided the content, tools and motivation for just about anyone to play crusader. But in some instances of online mob justice, people hit the wrong target.”

Security & Legal Issues 0
August 4, 2022

Bleeping Computer: German Chambers of Industry and Commerce hit by ‘massive’ cyberattack

Bleeping Computer: German Chambers of Industry and Commerce hit by ‘massive’ cyberattack. “The Association of German Chambers of Industry and Commerce (DIHK) was forced to shut down all of its IT systems and switch off digital services, telephones, and email servers, in response to a cyberattack. DIHK is a coalition of 79 chambers representing companies within the German state, with over three million members comprising businesses ranging from small shops to large enterprises in the country.”

Security & Legal Issues 0
August 4, 2022

TechCrunch: Google now lets merchants add an ‘Asian-owned’ label to their profiles on Maps and Search

TechCrunch: Google now lets merchants add an ‘Asian-owned’ label to their profiles on Maps and Search. “Google announced today that it’s adding a new label on Maps and Search that will allow people to identify their business as being Asian-owned. The new label is now available to merchants in the United States with a verified business profile on Google.”

Tweaks & Updates 0
July 29, 2022

Globe Newswire: Mapping Black California Unveiling Pioneering Statewide Database of California’s Black-Led Organizations (PRESS RELEASE)

Globe Newswire: Mapping Black California Unveiling Pioneering Statewide Database of California’s Black-Led Organizations (PRESS RELEASE). “Mapping Black California (MBC), a product of Black Voice News (BVN), is relaunching its website with a groundbreaking new data tool, the Mapping Black California: Black-Led Organization (BLO) Directory.”

New Resources 0
July 21, 2022

Search Engine Journal: Google Lets Businesses Set Auto Responses To Common Questions

Search Engine Journal: Google Lets Businesses Set Auto Responses To Common Questions. “Google is rolling out a new feature for Business Profiles that allows you to set up automated responses to frequently asked questions from customers. Using this feature, you can suggest questions for people to ask when messaging your business via your Google Business Profile. Similar to how a customer service chatbot works on business websites.”

Tweaks & Updates 0

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