TechRepublic: How a 2017 snowstorm prepared an Oregon hospital system for the COVID-19 pandemic. “When the growing pandemic and expected work-from-home orders became apparent by March 1, the health system put the lessons learned from that snowstorm into place.” An excellent look at how an IT team tackled the problems revealed by a snowstorm and applied their solutions to the coronavirus restrictions.
I Programmer: Search Tool Released For Deleted Microsoft Knowledge Base Articles . “A new tool that can help find Microsoft Knowledge Base articles that have been deleted from the Microsoft site has been launched. The Microsoft KB Archive Search is described by its creators as a targeted Wayback time machine.”
Gizmodo: 12 Things to Do to Your Friends’ and Family’s Tech to Get Them to Stop Bothering You. “It’s the most wonderful time of the year: The time when you get to tackle a year’s worth of tech troubles in just one visit to the home of a relative. If you’re the designated IT expert in your branch of the family, here’s how to pass on the most useful advice in the quickest time possible, so you can get back to enjoying yourself.”
How-To Geek: The Complete Guide to Giving Better Family Tech Support. “…we’re going to run through a crash course—with copious links to tutorials we’ve written in the past—that will help you whip your family’s tech life into shape, so their networks are secure, their computers are backed up, and everything is connected so you can easily help them in the future. The guide is divided into sections that, based on years of experience as the family tech support team, are the areas that are the most common (and pressing).”
Lifehacker: HP’s YouTube Channel Is Now a Treasure Trove for Tech Support and Tinkering. “Either some intern is having the most boring Silicon Valley summer or HP’s YouTube team has gone mad with power. Whatever the reason, the company has been on a YouTube flurry lately, uploading hundreds of detailed technical support videos covering countless ways to disassemble, fix, and otherwise mess with its many laptops, desktops, and other products.”
CNET: Fake tech-support scams on Twitter could cost you, study warns. “Researchers are warning Twitter users to double-check tech-support accounts before handing over their credit card numbers. A report from cybersecurity firm Trend Micro, published Tuesday, detailed some of the latest ways cybercriminals are using the social media platform to defraud users of their cash.”
Phys .org: Student ‘geek squads’ maintain school devices, help teachers. “Buffalo kindergarten teacher Maria Spurlock was still struggling after trying for more than a week to get a reading app working on all of her classroom iPads. When she learned her building had a new team of technical experts, she put in a request for help. In walked 11-year-old Arefa Zaman, a sixth-grader with silver sneakers and a yellow ‘tech squad’ T-shirt, who quickly went to work.”