June 7, 2022

Best remote desktop software: From casual use to business deployment (PC World)

PC World: Best remote desktop software: From casual use to business deployment. “The fascinating and incredibly useful remote-desktop software that allows you to operate another computer over a long distance as if it were your own is now two decades old. But while it’s not new, faster networking and broadband has rendered the remote desktop experience far speedier and more enjoyable. Under optimal conditions, it’s nearly as facile as being there in person.”

Useful Stuff 0
June 4, 2022

Military.com: Meet the Guardsman Helping Ukrainians Blow Up Russian Tanks over the Phone

Military.com: Meet the Guardsman Helping Ukrainians Blow Up Russian Tanks over the Phone. “Sgt. 1st Class Chris Freymann never thought he’d have such a direct role in the fight against Russian forces invading Ukraine. But as the war raged, he became a kind of ad hoc, over-the-phone tech support for Ukrainians trying to use Javelin missiles while under fire. They messaged with questions; Freymann sent answers. In return, he got photos and videos of the Russian tanks they destroyed.”

Ukraine 0
August 9, 2021

NBC News: Big Tech call center workers face pressure to accept home surveillance

NBC News: Big Tech call center workers face pressure to accept home surveillance. “Six workers based in Colombia for Teleperformance, one of the world’s largest call center companies, which counts Apple, Amazon and Uber among its clients, said that they are concerned about the new contract, first issued in March. The contract allows monitoring by AI-powered cameras in workers’ homes, voice analytics and storage of data collected from the worker’s family members, including minors. Teleperformance employs more than 380,000 workers globally, including 39,000 workers in Colombia.”

Security & Legal Issues 0
July 18, 2020

PC Magazine: Google’s AI starts answering Verizon support calls

PC Magazine: Google’s AI starts answering Verizon support calls. “This week, Verizon announced that it has started piloting Google’s Cloud Contact Center Artificial Intelligence in a bid to deliver, ‘a more natural and streamlined digital experience.’ Verizon believes using Google’s tech will lead to shorter call times and more satisfied customers, with the added bonus of the company being able to deal with more customers calling each day.”

Research & Opinion 0
April 18, 2020

TechRepublic: How a 2017 snowstorm prepared an Oregon hospital system for the COVID-19 pandemic

TechRepublic: How a 2017 snowstorm prepared an Oregon hospital system for the COVID-19 pandemic. “When the growing pandemic and expected work-from-home orders became apparent by March 1, the health system put the lessons learned from that snowstorm into place.” An excellent look at how an IT team tackled the problems revealed by a snowstorm and applied their solutions to the coronavirus restrictions.

COVID-19 0
January 2, 2020

Gizmodo: 12 Things to Do to Your Friends’ and Family’s Tech to Get Them to Stop Bothering You

Gizmodo: 12 Things to Do to Your Friends’ and Family’s Tech to Get Them to Stop Bothering You. “It’s the most wonderful time of the year: The time when you get to tackle a year’s worth of tech troubles in just one visit to the home of a relative. If you’re the designated IT expert in your branch of the family, here’s how to pass on the most useful advice in the quickest time possible, so you can get back to enjoying yourself.”

Useful Stuff 0
December 2, 2019

How-To Geek: The Complete Guide to Giving Better Family Tech Support

How-To Geek: The Complete Guide to Giving Better Family Tech Support. “…we’re going to run through a crash course—with copious links to tutorials we’ve written in the past—that will help you whip your family’s tech life into shape, so their networks are secure, their computers are backed up, and everything is connected so you can easily help them in the future. The guide is divided into sections that, based on years of experience as the family tech support team, are the areas that are the most common (and pressing).”

Useful Stuff 0
August 3, 2019

Lifehacker: HP’s YouTube Channel Is Now a Treasure Trove for Tech Support and Tinkering

Lifehacker: HP’s YouTube Channel Is Now a Treasure Trove for Tech Support and Tinkering. “Either some intern is having the most boring Silicon Valley summer or HP’s YouTube team has gone mad with power. Whatever the reason, the company has been on a YouTube flurry lately, uploading hundreds of detailed technical support videos covering countless ways to disassemble, fix, and otherwise mess with its many laptops, desktops, and other products.”

Useful Stuff 0
May 12, 2019

Phys .org: Student ‘geek squads’ maintain school devices, help teachers

Phys .org: Student ‘geek squads’ maintain school devices, help teachers. “Buffalo kindergarten teacher Maria Spurlock was still struggling after trying for more than a week to get a reading app working on all of her classroom iPads. When she learned her building had a new team of technical experts, she put in a request for help. In walked 11-year-old Arefa Zaman, a sixth-grader with silver sneakers and a yellow ‘tech squad’ T-shirt, who quickly went to work.”

Around the Search & Social Media World 0
February 6, 2019

Lifehacker: How to Submit a Bug Report to Apple, Google, Facebook, Twitter, Microsoft, and More

Lifehacker: How to Submit a Bug Report to Apple, Google, Facebook, Twitter, Microsoft, and More. “Leaky security, hardware exploits, crashes, broken features—every piece of hardware or software is prone to bugs and vulnerabilities, and it’s likely you’ve had the misfortune of dealing with them at some point in your tech life. While most people grin, bear it, and wait for the problem to fix itself, you can also take a more active approach to bugs and other security disasters by reporting your findings.”

Useful Stuff 0
September 3, 2018

Engadget: Google widens crackdown on ads for tech support scams

Engadget: Google widens crackdown on ads for tech support scams. “Tech support scams are seemingly as plentiful as ever, and Google is taking some strict measures to prevent those fraudsters from showing up in its ads. The search firm has begun ‘restricting’ tech support ads worldwide, and it’s planning to introduce a verification system in the ‘coming months.’ This won’t guarantee that you’ll avoid support scam ads, but the odds should be higher that you’ll get real help.”

Tweaks & Updates 0

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