How-To Geek: The Complete Guide to Giving Better Family Tech Support

How-To Geek: The Complete Guide to Giving Better Family Tech Support. “…we’re going to run through a crash course—with copious links to tutorials we’ve written in the past—that will help you whip your family’s tech life into shape, so their networks are secure, their computers are backed up, and everything is connected so you can easily help them in the future. The guide is divided into sections that, based on years of experience as the family tech support team, are the areas that are the most common (and pressing).”

Lifehacker: HP’s YouTube Channel Is Now a Treasure Trove for Tech Support and Tinkering

Lifehacker: HP’s YouTube Channel Is Now a Treasure Trove for Tech Support and Tinkering. “Either some intern is having the most boring Silicon Valley summer or HP’s YouTube team has gone mad with power. Whatever the reason, the company has been on a YouTube flurry lately, uploading hundreds of detailed technical support videos covering countless ways to disassemble, fix, and otherwise mess with its many laptops, desktops, and other products.”

CNET: Fake tech-support scams on Twitter could cost you, study warns

CNET: Fake tech-support scams on Twitter could cost you, study warns. “Researchers are warning Twitter users to double-check tech-support accounts before handing over their credit card numbers. A report from cybersecurity firm Trend Micro, published Tuesday, detailed some of the latest ways cybercriminals are using the social media platform to defraud users of their cash.”

Phys .org: Student ‘geek squads’ maintain school devices, help teachers

Phys .org: Student ‘geek squads’ maintain school devices, help teachers. “Buffalo kindergarten teacher Maria Spurlock was still struggling after trying for more than a week to get a reading app working on all of her classroom iPads. When she learned her building had a new team of technical experts, she put in a request for help. In walked 11-year-old Arefa Zaman, a sixth-grader with silver sneakers and a yellow ‘tech squad’ T-shirt, who quickly went to work.”

Lifehacker: How to Submit a Bug Report to Apple, Google, Facebook, Twitter, Microsoft, and More

Lifehacker: How to Submit a Bug Report to Apple, Google, Facebook, Twitter, Microsoft, and More. “Leaky security, hardware exploits, crashes, broken features—every piece of hardware or software is prone to bugs and vulnerabilities, and it’s likely you’ve had the misfortune of dealing with them at some point in your tech life. While most people grin, bear it, and wait for the problem to fix itself, you can also take a more active approach to bugs and other security disasters by reporting your findings.”

The Verge: How to access a remote computer using Google Remote Desktop

The Verge: How to access a remote computer using Google Remote Desktop. “You bought your parents / grandparents / other relatives a new computer, set it up, and showed them all of its nifty new features. You’ve gone home, knowing that you’ve made them very happy. But, deep down, you know that this isn’t the end of the story.”

Engadget: Google widens crackdown on ads for tech support scams

Engadget: Google widens crackdown on ads for tech support scams. “Tech support scams are seemingly as plentiful as ever, and Google is taking some strict measures to prevent those fraudsters from showing up in its ads. The search firm has begun ‘restricting’ tech support ads worldwide, and it’s planning to introduce a verification system in the ‘coming months.’ This won’t guarantee that you’ll avoid support scam ads, but the odds should be higher that you’ll get real help.”